How can I contact customer support?

You can reach us by phone at 0481 699 107, send an email to support@massfabrications.com.au, use the Customer Support link in the footer, or chat with us live via the chat box.

How can I get instant answers to my questions?

Simply type your question or keywords into the question box on our Customer Support page. Suggested answers and helpful articles will appear instantly.

Can I return or exchange a product?

Yes, returns are accepted within 30 days. See our full refund policy for details.

What delivery options are available?

We offer standard shipping (7–14 business days) and express shipping (3–7 business days). Delivery times may vary depending on your location.

What are the shipping fees?

Standard shipping costs $10, express shipping costs $15. MF Plus members qualify for free shipping on all orders. Full details: https://massfabrications.com.au/policies/shipping-policy

MF Plus is our exclusive membership offering free shipping, early access to new products, and member-only deals.

Emergency & Security - Mass Fabrications

Wireless Waterproof Doorbell - Black / White

Wireless Waterproof Doorbell - Black / White

$77.95
Wireless 2-Way Intercom Doorbell System

Wireless 2-Way Intercom Doorbell System

$163.99
Sale

Tuya Home WiFi Smart Door Lock

Tuya Home WiFi Smart Door Lock

Sale price $96.95 Regular price $128.00
Sale

UL-tech Fingerprint Door Lock – Smart Electronic Handle

UL-tech Fingerprint Door Lock – Smart Electronic Handle

Sale price $77.95 Regular price $122.99
Sale

Tuya Zigbee PIR Motion Sensor Alarm

Tuya Zigbee PIR Motion Sensor Alarm

Sale price $13.79 Regular price $27.57
Sale

ZigBee Door/Window Sensor - Security Protection

ZigBee Door/Window Sensor - Security Protection

Sale price $9.74 Regular price $19.47